5 Live Updates arrow
Account Login

I don't understand my water bill

Sometimes it's not always clear what the different sections of your bill mean. If you have a look at the sample bills below, you'll be able to find explanations to help you understand the different parts.


Why is there more than one type of water bill?

There are three types of water bills and we call them ‘metered’, ‘unmetered’ and ‘assessed’.

The reason we have different types of bills is because we calculate what you pay based on whether your water supply is metered, unmetered or assessed.

When you receive your bill, take a look at the top – it will say which type of bill it is.

Did you find the information you are looking for?

Thank you for your feedback. We’re glad you found this information useful!
We're sorry to hear that. Please tell us a bit more by ticking any of the boxes below that apply.
Page feedback form

Cookies required

It looks like some of your cookies are disabled. If you want to use this feature, please enable functional cookies and refresh the page.