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We know that every project is different. If you need further assistance, please use this form to request a callback from our team.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
When it comes to new water mains for your development, we can lay them, or you can use your own contractor, known as a self-lay provider (SLP). Once your development is complete, we’ll adopt the water network as long as it meets the guidance below.
In January 2021, Ofwat introduced a standard practice across the water industry in England. Water companies need to follow this when adopting self-laid mains.
This standard practice is known as the water code for adoption and is also referred to as ‘the codes’. You can find out more on the Water UK website.
When finding a self-lay provider, it is important that they are accredited. Self-lay providers must be accredited by the Water Industry Registration Scheme (WIRS). This ensures all work is completed to national industry standards. You can find a WIRS-accredited self-lay provider, along with information about self-lay schemes, on the Lloyd's Register website.
If you need a new water main to service your site and would like us to lay it, you can apply for one here.
Find out moreThe guide below explains how to work with self-lay providers. You can find out how much we charge for these applications in our New Connections Charging document. If you’re a self-lay provider looking to complete a development in our network, here are the steps to help you with your project. We'll keep in touch throughout the process to make sure everything runs smoothly.
Before applying to lay a new main, you should first apply for a pre-planning enquiry with us. This allows us to plan for future network capacity requirements. It also helps you make an informed choice on which delivery route is best for your site.
You can apply online using the GetConnected portal. Simply log into your account and select the option 'lay a new main'. During your application, please let us know whether you intend to design the main yourself or wish for us to design it for you.
Next, you can submit your mains design or confirm your request for us to design and pay the relevant fee. If you are designing your own main, it's mandatory to have an identified point of connection for your design. Please ensure that you have this before submitting your design.
We’ll assess your design and respond to you within 14 days. Along with your design acceptance, we’ll send you a form which you need to sign before we can progress. When returning the design acceptance form, please include any non-contestable costs or outstanding payments due.
We'll arrange a pre-start meeting to go through the next steps and what documents are required at each stage. We'll first make your source of water connection, then you can proceed to construct the water mains using the agreed design.
Using your GetConnected login, tell us how you want to make service connections and what meters you need. We'll issue consent for the connections and costing details within 5 days of receiving your complete application. Before the new main can be connected, it needs to be pressure tested and samples taken for bacteriological testing.
Once everything is complete on site and we have reviewed the documents, we'll send your certificate via Get Connected.
Any work completed by a self-lay provider will need to meet the requirements of our Design and Construction Specification (DCS) Document.
We know that every project is different. If you need further assistance, please use this form to request a callback from our team.
Learn more about what NAVs are, how they work, and how you, as a NAV, can make a bulk clean water or wastewater application.
Learn more about the services we offer when you're planning water and wastewater solutions for your development.
Here you can learn more about water and wastewater regulations, including the Water Supply Regulations 1999.