We provide various building and development services to help you complete your project and get you connected to the network.
We’re here to help you get your development connected to the public water supply.
We’re here to help you get your development connected to the public sewer network.
Here’s what to do when you’re in the early stage of planning water and wastewater solutions.
When installing new water mains for your development, you can go through us or use a self-lay provider (SLP).
Find more information about NAVs, how they operate and how to make a bulk supply or discharge application.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Across our region, we have 31 reception sites that can accept a range of domestic and commercial waste.
Trade effluent is any liquid waste discharged into our sewers from a business or industrial process on a trade premises.
When you need a supply of water outside our normal service, you can hire a standpipe from Water Services.
We provide a complete biosolids recycling service for farmers through our contractor ACS.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
We want your experience with us to be simple and straightforward. Here you'll be able to find useful information and links for water retailers.
Trade effluent is any liquid waste (effluent) discharged into our sewers from a business or industrial process.
Need help with our portal for water retailers? Use the steps below if you'd like to reset your password or raise a different issue.
Every year the population of the South East grows, but the amount of available water remains the same. Learn what your business can do to save water.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Here you can view our latest environmental reporting on bathing water quality, flow and spill compliance and pollutions.
Here you can view our investment plans for 2020-2025. These will help us to improve and protect our region's water environment.
Here you can access our latest water level figures from our main sources - groundwater, rivers and reservoirs.
Here you can learn more about our water treatment process.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Here you can view or download both the latest and previous reports on our financial and non-financial performance.
Here you can find more information and access our latest reports about our environmental performance.
Here you can view our short, medium and long-term plans for protecting our environment and ensuring our water supplies.
With over 2,000 employees delivering essential life services to more than four million customers, there is a role for everyone at Southern Water.
Read more about what we're doing to give back to our communities and customers and how we can help you too.
Here you can read more about our Board of Directors and their experience.
Popular News
Find out what's happening in your area,reported incidents and planned works.
Showing 6 of 18
Here you can view or download our key policies and standards, which guide how we operate as a business.
Here you can read our full policy on asset strategy and planning, which sets out our approach to managing our assets.
Here you can view or download our Bid Assessment Framework for water management and bioresources proposals.
Here you can read or download our policy on biodiversity. This policy reflects our commitment to protecting and enhancing the environment.
Our policy on carbon sets out our commitment to reduce our emissions and reach net zero.
Our Code of Ethics sets out our values and responsibilities so that we can always do the right thing and continuously improve.
Here you can view our Code of Practice for household customers, which details the standards of water and wastewater services you can expect from us.
Here you can find more information on how we deal with claims for loss or damage as a result of work we’ve carried out on a public highway.
Here you can find our full Corporate Lobbying Policy for working with the UK government and other official bodies.
We believe in giving back to our communities through donations and sponsorship. This policy helps us select the causes that align closely with our own values.
Our employee volunteering scheme supports charities and communities by encouraging our employees to get involved.
We're committed to a fair, consistent and proportionate approach to enforcement of relevant legislation to ensure that action is taken to secure compliance.
This policy sets out our plans for protecting the environment in the years ahead.
This policy enshrines our commitments to equality, diversity and inclusion in our company's policies, processes and practices.
This customer charter emphasises our commitment to our household customers. It details the minimum standards of service you can expect in our main areas of business – and the compensation payments we’ll make if we fall short of these standards from 1 October 2020.
Here you can read our full policy on health and safety and the values that underpin our approach to ensuring health, safety and wellbeing for all.
This statement includes what we do as a business to identify risks and prevent all modern slavery and human trafficking across our operations.
The Water Act 2003 extends the opportunities for competition in water supply. All non-household customers can switch suppliers. Our Network Access Code sets out the basis on which we'll allow alternative suppliers to access our network.
This policy sets out what we’re going to do to reduce our use of plastics.
Here you can view or download our policy on being a responsible business, which sets out how we incorporate our core values into everything we do.
All our employees and those who work on our behalf are entitled to Speak Up if they see, hear or read any potential misconduct within our business.
Our policy on sustainable and ethical trading demonstrates the values that we and our supply partners are committed to.
We've developed a series of short, medium and long-term plans to help us improve our performance, protect the environment and create a resilient water future.
Here you can access our privacy policies and find more information on your rights. You can also find out how to make a complaint, if you feel that we've used your data in the wrong way.
Here you can find more information about the regulators that we're accountable to.
Here you can read and download our latest annual performance and financial reports.