We provide various building and development services to help you complete your project and get you connected to the network.
We’re here to help you get your development connected to the public water supply.
We’re here to help you get your development connected to the public sewer network.
Here’s what to do when you’re in the early stage of planning water and wastewater solutions.
When installing new water mains for your development, you can go through us or use a self-lay provider (SLP).
Find more information about NAVs, how they operate and how to make a bulk supply or discharge application.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Across our region, we have 31 reception sites that can accept a range of domestic and commercial waste.
Trade effluent is any liquid waste discharged into our sewers from a business or industrial process on a trade premises.
When you need a supply of water outside our normal service, you can hire a standpipe from Water Services.
We provide a complete biosolids recycling service for farmers through our contractor ACS.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
We want your experience with us to be simple and straightforward. Here you'll be able to find useful information and links for water retailers.
Trade effluent is any liquid waste (effluent) discharged into our sewers from a business or industrial process.
Need help with our portal for water retailers? Use the steps below if you'd like to reset your password or raise a different issue.
Every year the population of the South East grows, but the amount of available water remains the same. Learn what your business can do to save water.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Here you can view our latest environmental reporting on bathing water quality, flow and spill compliance and pollutions.
Here you can view our investment plans for 2020-2025. These will help us to improve and protect our region's water environment.
Here you can access our latest water level figures from our main sources - groundwater, rivers and reservoirs.
Here you can learn more about our water treatment process.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Here you can view or download both the latest and previous reports on our financial and non-financial performance.
Here you can find more information and access our latest reports about our environmental performance.
Here you can view our short, medium and long-term plans for protecting our environment and ensuring our water supplies.
With over 2,000 employees delivering essential life services to more than four million customers, there is a role for everyone at Southern Water.
Read more about what we're doing to give back to our communities and customers and how we can help you too.
Here you can read more about our Board of Directors and their experience.
Popular News
Find out what's happening in your area,reported incidents and planned works.
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Here you'll find our retailer engagement commitment, details of our service level offerings, reporting metrics, and terms of reference.
Here you can view or download our policies for water retailers.
Here you can find all relevant documents for wholesale charges and the timetable of settlement dates.
Learn more about the Water Industry Accredited Entity Scheme (WIRSAE), as well as how to become certified as an accredited entity.
We currently offer four alternative eligible credit support arrangements (subject to terms and conditions). Learn more about them here.
Here you'll find an overview of our long-term smart-metering plan for our non-household customers.
Here, you can read more about our smart meter plan for non-household (NHH) customers. This is critical for accurate billing, consumer behaviour insight and reducing leakage.
We can provide a number of services for water retailers. In this section, you can access useful information on our policies, charges, and commitments.