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Retailer services

We can provide a number of services for retailers. In this section, you can access useful information on our policies, charges, and commitments.


Frequently asked questions

Here you can find answers to some commonly asked questions about our services for water retailers.

Once you have your WSSL, please contact Ben Day (Retailer Relationship Manager) at Ben.Day@southernwater.co.uk to begin the onboarding process.

Retailers can submit a general query using Market Form F/01.

Please refer to our current Wholesale statement of principles and charges.

Trade effluent is covered in sections:

  • Section 2, Part 3 for primary charges
  • Section 4, Part 12 for non-primary charges

Please contact us if you have any further queries.

As per the G4 process, when all sample analysis is completed and verified the results are sent to the trade effluent customer by email. The results are also made available to their retailer through our retailer portal.

Retailers will be sent an email notifying them when results are added.

You can find the results under Section 5: Trade Effluent - G Forms – TE monitoring and search by SPID.

Download retailer engagement commitment documents

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