5 Live Updates arrow
Account Login

How to find and read your water meter

Follow this simple guide to finding and reading your water meter, including the new Automated Meter Reading (AMR) meters.


When do we take meter readings?

We read most of our meters wirelessly. This happens about twice a year. If we haven’t been able to get a reading for some reason, we’ll send you a bill based on an estimate. We’re unlikely to send an estimated bill more than twice a year.

Or, you can submit your own reading online. It’s really easy to do. You’ll find information about where your water meter is located and how to take a reading below.

A reading from a water meter

AMR meters

The new Automated Meter Reading (AMR) meters allow us to take readings remotely using drive-by technology. This means we can read up to 20,000 meters a day, compared to only 200 a day when we have to read them in person.

We'll read your meter every six months to calculate your bills, so there is no need to read your own meter. If you would like to read your own meter, you can follow the steps above.

The new AMR meters also have a built-in silent alarm system which will activate if water runs continuously through the meter over a 24-hour period. This means that when we drive by to read your meter, the alarm will alert us and we'll investigate to see if there is a leak. This helps us all save even more water, energy and money.

Did you find the information you are looking for?

Thank you for your feedback. We’re glad you found this information useful!
We're sorry to hear that. Please tell us a bit more by ticking any of the boxes below that apply.
Page feedback form

Cookies required

It looks like some of your cookies are disabled. If you want to use this feature, please enable functional cookies and refresh the page.