We provide various building and development services to help you complete your project and get you connected to the network.
We’re here to help you get your development connected to the public water supply.
We’re here to help you get your development connected to the public sewer network.
Here’s what to do when you’re in the early stage of planning water and wastewater solutions.
When installing new water mains for your development, you can go through us or use a self-lay provider (SLP).
Find more information about NAVs, how they operate and how to make a bulk supply or discharge application.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Across our region, we have 31 reception sites that can accept a range of domestic and commercial waste.
Trade effluent is any liquid waste discharged into our sewers from a business or industrial process on a trade premises.
When you need a supply of water outside our normal service, you can hire a standpipe from Water Services.
We provide a complete biosolids recycling service for farmers through our contractor ACS.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
We want your experience with us to be simple and straightforward. Here you'll be able to find useful information and links for water retailers.
Trade effluent is any liquid waste (effluent) discharged into our sewers from a business or industrial process.
Need help with our portal for water retailers? Use the steps below if you'd like to reset your password or raise a different issue.
Every year the population of the South East grows, but the amount of available water remains the same. Learn what your business can do to save water.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Here you can view our latest environmental reporting on bathing water quality, flow and spill compliance and pollutions.
Here you can view our investment plans for 2020-2025. These will help us to improve and protect our region's water environment.
Here you can access our latest water level figures from our main sources - groundwater, rivers and reservoirs.
Here you can learn more about our water treatment process.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Here you can view or download both the latest and previous reports on our financial and non-financial performance.
Here you can find more information and access our latest reports about our environmental performance.
Here you can view our short, medium and long-term plans for protecting our environment and ensuring our water supplies.
With over 2,000 employees delivering essential life services to more than four million customers, there is a role for everyone at Southern Water.
Read more about what we're doing to give back to our communities and customers and how we can help you too.
Here you can read more about our Board of Directors and their experience.
Popular News
Find out what's happening in your area,reported incidents and planned works.
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Need help with your water, wastewater, account or bill? You've come to the right place!
Report your problem and get further support and guidance.
Submitting your water meter reading is quick and simple. Learn more here about what you'll need and what to do if you think the reading is wrong.
Here's what to do if you suddenly find you have no running water in your home.
Get advice and guidance on finding a water leak in or outside your house, and how to go about repairing it.
Read or watch our short guide on how to find your internal and external stop taps.
If you have repaired a leak within your boundary, please let us know by submitting this form.
Follow this guide when re-laying your supply pipe to make sure it passes inspection.
Learn more about what steps we're taking to minimise leaks in our network.
Identify and resolve issues with your water's taste, look, or smell.
Read more about our process for prioritising and fixing leaks in public places.
Learn more about what you can and can't flush down your toilet.
Read our advice on safely managing fat, oil and grease (FOG) in your food business.
Here are some simple things you can do at home to avoid blockages in your home.
If you spot a blocked or flooded sewer, please help us locate it by filling in this form.
Learn more about misconnections and their potential impact on the environment.
Here you can find guidance on what to do if there is a blocked sewage drain outside your house.
Apply here for a surface water rebate. You may qualify for this if rainwater from your property doesn't drain into the public sewer.
If you need to submit a meter reading, follow this step-by-step guide on where to find your water meter and how to read it.
Domestic landlords, housing associations and letting agents can manage billing information for tenanted properties through Landlord TAP.
Home assistance cover can offer you peace of mind in the event of an unexpected plumbing or drainage emergency.
Read our tips and advice on how to check if the person visiting your home is a genuine representative.
If your individual needs have changed and you'd like to update your Priority Services details, you can use this form to let us know.
If you have any extra individual needs, such as an illness or other impairment, you can apply to join our Priority Services Register.
We can offer a range of Priority Services to customers with individual needs, including extra assistance with your water bill.
We understand this can be tough and we want to help in any way we can. Here you can find more information and advice on your available options.
Find out more information about how a payment plan can help you spread the cost of your bill if you're struggling.
Learn more here about the different ways you can pay your water bill online, over the phone, or in person.
Where a different water company supplies your water, we will only bill you for our wastewater services.
Here you can find guides on how much your household water bill may be (based on average usage) and why your bill might be higher.
Here you can find more information about how we calculate charges for our household customers.
Find out what to do next if your property has been flooded with sewer water or clean water.
We're here to support you at this difficult time. These forms make it quick and simple to tell us about changes to the account.
Here's what to do if you're moving home and need to create, change, or close an account.
If you'd like to have a water meter installed on your property, you can apply here.
If your property has been affected by flooding from the public sewer, you can use this form to make an external flooding claim.
The WaterSafe directory can help you find an approved plumber in your area.
Find out more about how our water-saving home visits can help you use less water at home and save money on your bills.
Here you can read a step-by-step guide on how to fix a dripping tap by replacing the washer.
Here are our top tips for helping your garden thrive while helping to save water and protect our environment.
Discover simple tips for saving water around your home.
Here are our tips for saving water in and around your home when it's getting hot outside.
Preventing your pipes from freezing over the winter can save you a lot of potential damage and costs. Here's how to do it.
Learn more about who's responsible for flood prevention and recovery efforts after a flood.
Follow these tips to help you prepare your home for winter and prevent potential damage from frozen or burst pipes.
If you discover a leak in a public place, identifying it and reporting it to us can help us get it fixed faster.
We may put Temporary Use Bans (TUBs) in place when we need to save water and protect our sources.
Learn more about fat, oil and grease blockages and what you can do at home to help prevent them.
Here you can find breakdowns of the different types of water bills you may receive.
Learn more about how we use water flushing to remove built-up sediment from pipework.
Learn more about where our water comes from and how we ensure drinking water standards.
Enter your postcode to check if your water is hard or soft and other information about your supply. Download a full water quality report.
Learn more about how lead can get into drinking water and what to do if you think you have lead in your plumbing.
Find out how we use chlorine during our treatment to make water safe to drink.
Learn more about what it means when you have low or no water pressure, and what you can do to restore it.
Get advice on what to do when re-opening a premises after it has been vacant or water usage has significantly reduced.
Here you can follow along with the rigorous wastewater treatment process that we carry out before returning water to the environment.
Trialling innovative ways to tackle leaks
Report a problem and we’ll do our best to help as soon as possible.