Water Supply Update – Thanet
Latest update - 7:00pm Friday 29 May
Reservoir levels have been slowly increasing throughout the day, and our recovery is progressing well.
All customers in Thanet remain in supply with no interruptions.
With no supply disruption and an improving situation, bottled water stations are not required. However, we still have one on standby which can be reopened at short notice.
As we head into the weekend, please do continue to help us by using water wisely. Top water-saving tips are on our website. Small changes can have a big impact.
Thank you for your continued understanding in recent days, while we worked hard to keep taps flowing.
We will update our website if there are any further developments.
Previous updates
The immediate water supply risk in Thanet has reduced, with our water supply sites continuing to produce water to help top up our reservoirs.
All customers remain in supply without interruptions.
Our bottled water deliveries to those on our Priority Services Register (PSR) have now stopped.
We continue to have equipment in place to open two bottled water stations, if needed, but they are not currently required. Please continue to check our website for the latest updates.
With the very hot weather, demand is higher than normal. Please help us by using water wisely. Water-saving tips are on our website.
Another update will be provided tomorrow (Friday 29 May).
There have been no interruptions to supply in Thanet today and all customers are receiving water as normal.
We will be finishing our bottled water deliveries for customers on our Priority Services Register (PSR) later tonight. But If you need additional support, please sign up to our priority register online or by calling 0330 303 0368.
Our bottled water stations remain close, due to no further supply issues. Please continue to check our website for the latest updates and to see whether we have opened any bottled water stations.
With the very hot weather, demand is higher than normal. Please help us by using water wisely. Water-saving tips are on our website.
Thank you for your understanding.
All customers in Thanet remain in supply, as normal, and our water sites are producing water.
Our reservoir levels are lower than normal, so we still have precautionary measures in place to help us deal with potential challenges.
More than 20 tankers are in the area to help top-up water levels and bottled water deliveries are continuing for customers on our Priority Services Register (PSR).
If you need additional support, please call 0330 303 0368 or sign up to our priority register.
Bottled water stations
Our two bottled water stations have not reopened today (Wednesday 27 May). Our stations were quiet with all customers in supply, however, both sites can be reopened at short notice, if needed.
Please continue to check our website for the latest updates and to see whether we have opened any bottled water stations.
Please use water wisely
Over the bank holiday weekend, demand for water across our region shot up by 15%. To help us keep taps running, we're asking for your help to use water extra wisely.
Small changes can have a big impact, and this really does help. Water-saving tips are on our website.
With all customers in supply and our sites continuing to produce water, our two bottled water stations have now closed and will not reopen tomorrow.
We can reopen these stations at short notice if needed, and we will let you know if this happens.
We’re continuing to deliver bottled water to customers on our Priority Services Register (PSR). Deliveries will continue tomorrow (Wednesday 27 May).
If you need any additional support, please call 0330 303 0368 or sign up to our priority register.
Thank you for your ongoing patience while we work hard to keep taps flowing.
All customers in Thanet are continuing to receive water, as normal. Our sites are running and this is helping to fill up our water network.
The immediate water supply risk has reduced, however we still have precautionary measures in place to help top up our lower-than-normal reservoir levels.
We have more than 20 tankers injecting water into our network, and bottled water deliveries are continuing for those on our Priority Services Register (PSR). Precautionary deliveries started on Sunday and will continue into Wednesday afternoon.
If you need additional support, please sign up to our priority register via our website or by calling 0330 303 0368.
Bottled Water Stations
With all customers in supply, our two bottled water stations are quiet, and we will be closing them down at 6pm today (Tuesday 26 May). We can reopen these sites at short notice if needed, but if you would like to collect bottled water before 6pm, the stations are located at:
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Tesco Superstore, Manston Road, Ramsgate, CT12 6NT
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Manston Airfield, Manston Road, CT12 5BL
Please use water wisely
While the hot continues today, the demand for water is very high. Small changes can have a big impact, so please do use water wisely. This really does help with our recovery, as we increase reservoir levels. Water-saving tips are on our website.
Thank you for your continued understanding.
Our water supply sites across Thanet have continued to run overnight and all customers remain in supply, as normal.
You might also notice tankers in the area, as we are using them help top up our water network. Please be assured this is a precaution to help with our recovery, as we keep taps flowing.
Supporting our Priority Services Register (PSR) customers
Precautionary bottled water deliveries for those on our Priority Services Register (PSR) started on Sunday and will continue throughout today.
If you’re on our register but haven’t received bottled water yet, we thank you for your patience while we complete a very large number of deliveries.
If you, or someone you know, need additional support, please sign up to our PSR via our website or by calling 0330 303 0368.
Bottled water stations
Our two bottled water stations reopened today at 8am. These stations are for all customers to use and are located at:
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Tesco Superstore, Manston Road, Ramsgate, CT12 6NT
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Manston Airfield, Manston Road, CT12 5BL.
Please use water wisely
While the very hot weather continues today, please do use water wisely. Water-saving tips are on our website and your support in sharing this messaging is appreciated.
Our teams are working round to the clock to keep taps flowing in Thanet and our water supply sites have continued to run throughout the day. All customers remain in supply as normal.
Supporting our Priority Services Register (PSR) customers
As a precaution, bottled water deliveries have continued throughout the day for those on Priority Services Register (PSR) and these deliveries will continue overnight.
If you’re on our register but haven’t received bottled water yet, we thank you for your patience while we complete a large number of deliveries.
If you need additional support, please sign up to our PSR via our website or by calling 0330 303 0368.
Bottled water stations
We’ve also had two bottled water stations open today for all customers, and these will close at 9pm tonight (Monday 25 May).
Both sites will reopen tomorrow (Tuesday 26 May) at 8am.
- Tesco Superstore, Manston Road, Ramsgate, CT12 6NT
- Manston Airfield, Manston Road, CT12 5BL
Please note that our bottled water stations and PSR deliveries are precautionary measures.
All customers have remained in supply throughout the day, but we recognise that potential water supply disruption can be worrying, particularly with the very hot weather we are experiencing.
Please use water wisely
While we work hard to keep taps flowing during the warm weather, please do use water wisely. Water-saving tips are on our website.
We will provide our next update tomorrow morning (Tuesday 26 May).
Thank you for your continued patience and understanding.
Our teams are continuing to work hard to keep our water sites running and all customers across Thanet remain in supply as normal.
With the very warm weather, demand is higher than usual, so we are continuing to provide bottled water as a precaution.
Tankers also remain in the area, to help top up our water network and support with the recovery of our lower-than-normal reservoir levels.
Supporting our Priority Services Register (PSR) customers
Bottled water deliveries are continuing for those on our priority register.
We are delivering as quickly as possible, but due to the large number, deliveries will continue into the night.
If you or someone you know needs additional support, please sign up to our priority register on our website or by calling 0330 303 0368.
Bottled water stations
Our two bottled water stations remain open for all customers to use. You can simply arrive at the stations and collect water.
These are located at:
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Tesco Superstore, Manston Road, Ramsgate, CT12 6NT
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Manston Airfield, Manston Road, CT12 5BL.
Please use water wisely
While we work hard to keep taps flowing for all customers during the hot weather, we’re kindly asking our customers to use water wisely. Water-saving tips are on our website and any support in sharing this messaging would be greatly appreciated.
Thank you for your continued understanding.
Work continued at our Selling and Eastling water supply works throughout the night to help manage the issues affecting parts of Thanet, and all customers remain in supply as normal this morning.
Precautionary bottled water
We are working hard to protect our water network and keep taps flowing, but we continue to have precautionary measures in place with alternative bottled water available.
Bottled water deliveries continue to customers on our Priority Services Register (PSR) and we have reopened two bottled water stations this morning.
These are located at:
- Tesco Superstore, Manston Road, Ramsgate, CT12 6NT
- Manston Airfield, Manston Road, CT12 5BL.
If you or someone you know needs additional support, please sign up to our priority register on our website or by calling 0330 303 0368.
You may also notice tankers in the Thanet area which are helping to fill up our reservoirs. This is part our work to support with the recovery with keeping customers in supply.
Please use water wisely
While we mitigate the water supply challenges during a period of very warm weather, we’re kindly asking our customers to use water wisely. Water-saving tips are on our website and any support in sharing this messaging would be greatly appreciated.
Potential water disruption overnight in CT9, CT10, CT11 and CT12
We're continuing to manage issues at two water supply works in the Thanet area that has resulted in low pressure and intermittent supply.
While we're working hard to protect the network and support recovery, customers in postcode areas CT9, CT10, CT11 and CT12 may experience a temporary interruption to their water overnight and tomorrow morning.
Bottled water stations now open
As a precaution, bottled water stations are now open at:
- Tesco Superstore, Manston Road, Ramsgate, CT12 6NT (closing 11pm)
- Manston airfield, Manston Road, CT12 5BL (closing midnight)
These will reopen tomorrow morning (Monday 25 May) at 8am if needed.
Supporting our Priority Services Register customers
Customers on our Priority Services Register (PSR) remain our highest priority and bottled water is being delivered as a precaution.
If you or someone you know may require extra support, please sign up online or call 0330 303 0368 so we can assist you quickly.
Bottled water stations now open
Our team continues to manage operational issues at two of our water supply works in Selling and Eastling. As a result, some customers may be experiencing low water pressure or intermittent supply.
We understand how disruptive this is and sincerely apologise for the inconvenience. Our teams are working as quickly as possible to restore normal service. This includes moving water around the network to keep supplies balanced and bringing in additional support such as tankers.
Bottled water stations now open
As a precaution, bottled water stations are now open at:
- Tesco Superstore, Manston Road, Ramsgate, CT12 6NT
- Manston airfield, Manston Road, CT12 5BL
These will remain open until 11pm tonight and will reopen tomorrow morning if needed.
Preparing support for customers
We are taking further precautionary steps to support customers if required. We continue to prioritise those on our Priority Services Register and are delivering bottled water directly where needed.
If you or someone you know may require extra support, please sign up online or call 0330 303 0368 so we can assist you quickly.
Our team is continuing to manage operational issues at two of our water supply works, at Selling and Eastling. Some customers are currently experiencing low water pressure or intermittent supply as a result. We understand how disruptive this is and apologise for the inconvenience.
Our teams are working to restore normal service as quickly as possible. We are moving water around the network to keep supplies balanced and bringing in additional support, including tankers
Preparing support as a precaution
We’re also taking precautionary steps to ensure we’re ready to support customers if needed. This includes preparing bottled water stations.
We will prioritise customers on our Priority Services Register and have started deliveries of bottled water directly to them if required. If you or someone you know may need extra support, we encourage you to sign up online or by calling 0330 303 0368 so we can assist you quickly.
Our teams are all working to restore normal service as quickly as possible. We are:
· Restarting affected sites
· Moving water around the network to keep supplies balanced
· Bringing in additional support, including tankers
Preparing support as a precaution
We’re also taking precautionary steps so we’re ready to support customers if needed. This includes:
· Preparing bottled water stations
· Arranging extra support for customers who may need additional help
We will prioritise customers on our Priority Services Register and deliver bottled water directly to them if required. If you or someone you know may need extra support, we encourage you to sign up to our Priority Services Register so we can help you quickly if needed.